Free Shipping over $70 from TrailRecon!
TURNAROUND TIME
Most orders containing items listed as “In Stock” will ship the same day if placed on a weekday before 12PM PST / 3PM EST. Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time. Items listed as “On Order” or “Out of Stock” typically ship by the estimated ship date listed on the product page. These estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor backorders daily to ensure your order ships as soon as possible.TRANSIT TIMES
The delivery time of your package primarily depends on the shipping carrier and the service level selected.- Expedited shipping is guaranteed on 'In Stock' products only.
- Shipping cutoff Times for Expedited and Regular shipments are 11AM PST / 2PM EST.
- Drop Ships and Backordered items will ship out as soon as they become available.
- UPS Next Day Air - Delivered within 1 Business Day
- UPS 2nd Day Air - Delivered within 2 Business Days
- UPS 3-Day Service - Delivered within 3 Business Days
- UPS Ground - Delivered within 3-5 Business Days
OUT-OF-STOCK ORDERS
If an order is placed for a product that is labeled "On Order", "Call for Availability", or "Out of Stock", we will keep your order in our system and ship the item as soon as it becomes available. TrailRecon reserves the right to split your order into multiple shipments without notification in an attempt to try and get your products to you sooner. Orders are normally only split automatically if both orders qualify for free shipping. If you wish to split your order voluntarily due to an out of stock item, please notify our sales department Prior to placing your Order and be aware that additional shipping charges may apply if both shipments do not qualify for free shipping.BILLING / SHIPPING ADDRESSES
If you wish to have your item(s) shipped to an address other than your billing address, please be aware that your order will require additional verification and may be subject to processing delays. We recommend allowing extra time for order fulfillment when shipping to an alternate address. If you have any questions about your order verification, please feel free to contact our sales department.- TrailRecon DOES NOT ship to a PO Box or APO/FPO Address.
DAMAGED / LOST SHIPMENT
If your shipment becomes damaged or lost in transit, please notify our customer service department immediately at [email protected]. Please include photos of the packaging as well as pictures of the damaged part(s). Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. TrailRecon is not liable for damage claims that are denied due to customer negligence.- If you provide an apartment, multi-unit housing complex or townhome address as your ship to destination, this is at your own risk. TrailRecon will not be liable for any package(s) not received.
- All damaged or missing parts must be reported to TrailRecon customer service within 5 Business days of delivery.
SHIPPING INSURANCE
TrailRecon offers shipping insurance for all orders. Insurance costs an additional 3% over the price of your order. Insurance is easily selected at checkout.- Insurance only protects you for lost, stolen, or damaged items.
- To begin your claim in case of a lost, stolen, or damaged item, please email us at [email protected]. Please include your original TrailRecon order number in the subject line.
- Customer Service team must be notified within 5 days of delivery date.
- Please allow up to 5 business days for claim consideration.
- If your claim is approved, please allow up to 1-3 business days for your replacement part to be re-shipped.
- No refunds will be issued for approved claims, customers will receive replacement parts.
- Shipping insurance does not cover delayed shipping.