CANCELING AN ORDER
If the item you ordered was in stock at the time you placed your order, chances are you will not be able to cancel your order after you've placed it. Our system sends that order immediately to ship. If your order isn't in stock and hasn't shipped, please email TrailRecon at [email protected]. Orders that have already shipped cannot be canceled, and you will need to begin our RMA process by emailing [email protected] to have the item returned. NO CANCELLATIONS of Road Armor products after 48 hours of the order being placed.
REFUSALS, UNDELIVERABLE, ADDRESS CHANGES, REDIRECTS
An $18 service fee and any additional shipping charges will be deducted from the refund. International Orders: Duty, Taxes, and Fees incurred during return will be deducted from your refund. If you would like to return an item, it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to cause delays in return shipping as well as incur additional shipping charges.
DEFECTIVE & WARRANTY
TrailRecon does not offer any type of warranty coverage for defective products. However, the majority of the products available through our website are covered under a manufacturer's warranty. TrailRecon shall not be liable for any incidental or consequential damages as a result of product defects. TrailRecon does not cover miscellaneous expenses including, but not limited to labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage fees. You may contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage; you may also contact a member of our customer service department for assistance.
RECEIVED THE WRONG PRODUCT
If you received the wrong product, contact our Customer Service department by calling (800) 300-6715 or emailing photos of the incorrect part to [email protected], Monday-Friday 9am-5pm Pacific Time. We will resolve the issue as fast as possible. You, or your mechanic, are responsible for making sure the item is the correct part for your vehicle before installation; we do not refund 3rd party charges, i.e., installation costs, prep costs, painting cost or any other cost associated with installation.
DAMAGED OR MISSING PARTS
If your package was delivered to you with damage or missing parts, please call the carrier who delivered your package immediately to document the concern. Then, take pictures of the damaged parts and email them to our Customer Service Department at [email protected]. Please include your sales order number and the name the order was placed under. Our customer service department will then contact you as soon as possible. Do not install/attempt to install anything you receive damaged. Once installation is attempted all warranty and claims are null and voided to replace the damaged part.
LOST OR STOLEN PACKAGES
Missing packages must be reported to TrailRecon within 24 hours following notice of delivery. To account for late deliveries by the carrier, or errors in delivery, we require a 3 business day waiting period before filing a missing package claim. If the package shows delivered, TrailRecon may request a police report be filed. It is your sole responsibility to ensure that your account has a current address and other correct contact information to ensure proper delivery or exchanges of products.
Original shipping fees, including free shipping promotions.
*ALL PACKAGES RETURNED WITHOUT AN RMA WILL NOT BE REFUNDED* ALL RETURNS MUST BE RETURNED TO THE LOCATION LISTED ON YOUR RMA FORM AND ARE SUBJECT TO A RESTOCKING FEE OF UP TO 30%. IF A RETURN IS SENT TO ANY OTHER TRAILRECON LOCATION YOUR RETURN MAY NOT BE PROCESSED.
-Unless another return policy is indicated, products sold by TrailRecon are covered by this Standard Return Policy. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages.
-An RMA number can be obtained from TrailRecon by sending an email to [email protected] with your name, invoice number, and part number of the item(s) you’re returning.
-A refund will only be made if your request for an RMA is obtained within thirty (30) days of receiving the item(s). Any return after thirty days will not be authorized.
-Returns must be made within 30 days of the original invoice date, NO EXCEPTIONS.
-No returns will be accepted on opened, installed, or otherwise used products due to the dangerous and stressful nature of racing, off-road, and performance vehicles. All Wheels need to be inspected prior to mounting a tire on them. Once a tire is mounted on a wheel the wheel is unable to be returned. MFG’s warranty on wheels also states any defects must be discovered before tires are mounted on wheels.
--You will be responsible for paying any original and return freight charges.
-DO NOT USE MANUFACTURERS PACKAGING AS A SHIPPING CONTAINER. -For more information regarding our refund or freight refund policy, please refer to the Product Refunds section below.
NON-RETURNABLE - DISCONTINUED, CLEARANCE ITEMS, SPECIAL ORDERS, CUSTOM ORDERS, APPAREL
TrailRecon often sells items that are not eligible for return. These items include any electrical items including lights, custom items, special order items, or items labeled as clearance. These item sales are considered final and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. TrailRecon also sells unique or custom order items that are often times made to order and/or are considered special order items. These items are ordered on a case-by-case basis. Consequently, custom or special order items are not eligible for returns or exchanges. The buyer assumes responsibility that the items ordered will fit their needs.
Gift Cards cannot be returned and may not be redeemed for cash. TrailRecon Gift Cards are issued and managed by TrailRecon and can only be applied to purchases from TrailRecon.com, or at a local TrailRecon storefront. TrailRecon is not responsible for gift cards that are lost, stolen, or used without permission. Additional payment will be required if the purchase price of a new order/product exceeds the value of the Gift Card. Gift Cards are not for resale. Void where prohibited or restricted by law. Gift Card terms and conditions are subject to change without notice.
-Please keep in mind that only returns which meet all RMA conditions and return policy requirements will be eligible for a refund.
-RMA’s issued within 30 (30) days of receiving the item will have a refund processed and a credit will automatically be applied to the original form of payment.
-Once your return shipment has been received and approved your return will be processed.
-The refund will most likely appear on your credit statement within 1-7 business days, depending on your bank's processing practices.
-TrailRecon does not refund shipping charges for returned items, and orders which qualify for our Free Shipping Promotion will not receive a refund for the original shipping charges. Any customs or duties charges incurred upon returning an international shipment will be charged to the original form of payment.
CONDITIONS OF USE
By visiting or purchasing from TrailRecon, you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Return Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Return Policies at any time. Your continued use of the site following any policy revisions constitutes your acceptance of and agreement with the changes made.