TrailRecon leads the industry with our generous 60-day return policy.

·         All packages returned without a return merchandise authorization (rma) will not be processed

·         Return requests must be made within 60 days of the original shipping date,

·         All returns must be returned to the location listed on your RMA form. If a return is sent to any other location your return will not be processed.

·         No returns will be accepted on opened, installed, or otherwise used products due to the dangerous and stressful nature of racing, off-road, and performance vehicles.

·         Parts must be returned in new, unused condition with no signs of installation and in the original, undamaged manufacturer’s packaging.

·         Customer is responsible for all return shipping costs.

·         Unless another return policy is indicated, products sold by TrailRecon are covered by this Standard Return Policy. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages.

·         An RMA number can be obtained from TrailRecon by sending an email to [email protected] with your name, sales order numbers, and part number of the item(s) you’re returning.

·         All wheels need to be inspected prior to mounting a tire on them. Once a tire is mounted on a wheel the wheel is unable to be Returned. MFG’s warranty on wheels also state any defects must be discovered before tires are mounted on wheels.

·         See Examples of proper returns packaging

·         Shipping costs will not be refunded. Customers are responsible for the cost of return shipping to TrailRecon unless the original shipment was in error, or a product is defective and being replaced.

NON-RETURNABLES 

TrailRecon often sells items that are not eligible for return. These items include but are not limited to:

·         Clearance items

·         Discontinued items

·         Scratch and dent items

·         Apparel

·         Tires and wheels that have been mounted

·         Programmers and calibrators

·         Custom items/orders

·         Mastercraft items

·         Special Orders

·         Partial kits

These sales are considered final, and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While the clearance or scratch and dent items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both TrailRecon and the manufacturer from any and all responsibility, unless otherwise required by law. Clearance or scratch and dent items are not covered by any type of 30-day warranty or satisfaction guarantee.

 

TrailRecon also sells unique or custom made to order items that are often considered special order items. These items are ordered on a case-by-case basis. Consequently, custom, made to order or special-order items are not eligible for returns or exchanges. The buyer assumes responsibility that the items ordered to fit their needs.

If the item you ordered was in stock at the time you placed your order, it is unlikely we will be able to cancel your order. Our system sends orders immediately to ship.

·         Orders that have already shipped cannot be cancelled. You will need to begin our Return Merchandise Authorization (RMA) process by emailing [email protected] to have the item returned.

·         If your order isn't in stock and hasn't shipped, please email TrailRecon at [email protected] to request cancellation.

·         NO CANCELLATIONS of Road Armor or Addictive Desert Design products after 48 hours of order being placed. 

NON-REFUNDABLE

These items include but are not limited to:

·         Labor

·         3rd party shop fees

·         Shipping costs

CREDIT / REFUNDS

·         Only returns which meet all RMA conditions and return policy requirements will be eligible for a refund.

·         RMA's expire 30 days after being issued.

·         Once your return has been received and approved your return will be processed and a credit will be applied to the original form of payment.

·         Allow up to 10 business days from the date we receive the returned product to inspect/process the RMA and issue the appropriate credit. How soon the funds are received depends on your banking institution.

·         International Orders: Duty, Taxes, and Fees incurred during return will be deducted from your refund.

·        TrailRecon does not refund shipping charges for returned items.

 

SHIPMENT REFUSALS

If you refuse a package, an $18 service fee and any additional shipping charges will be deducted from the refund. This will also delay the refund process.

If you would like to return an item, all shipments must be accepted and then sent back following our standard return process.

·         You will need to begin our Return Merchandise Authorization (RMA) process by emailing [email protected] to have the item returned.

Refusals for International Orders: Duty, Taxes, and Fees incurred during return will be deducted from your refund.

ADDRESS CHANGE REQUEST

If you request an address change after your order has been processed, we will do our best to work with the carrier to re-route your package(s). If successfully re-routed there will be an address change fee of $18 plus any additional shipping charges (customer responsibility).

UPS My Choice – we encourage you to sign up for this free service with UPS. UPS My Choice® lets you decide how, where and when home deliveries occur to fit your schedule. Get estimated arrival and progress alerts.

DEFECTIVE ITEMS & ITEM WARRANTIES

TrailRecon does not offer any type of warranty coverage for defective products. However, the majority of the products available through our website are covered under a manufacturer's warranty. TrailRecon shall not be liable for any incidental or consequential damages as a result of product defects. TrailRecon does not cover miscellaneous expenses including, but not limited to labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, shipping, dock or storage fees.

We are here to assist you should you have a defective or warranty issue. Please email us at [email protected].

RECEIVED THE WRONG PRODUCT

If you received the wrong product, email photos of the incorrect part and the part number on the manufacturer's packaging to [email protected] within 5 business days from the time of delivery.

You and/or your mechanic are responsible for making sure the part is the correct part for your vehicle BEFORE installation.

We do not refund 3rd party charges, i.e., installation costs, prep costs, painting cost or any other cost associated with installation.

MISSING PARTS

If your order is missing part(s), please email photos of what you have received and a photo of the part number on the manufacturer's packaging to our Customer Success Department at [email protected]

Do not install/attempt to install anything with incomplete parts.

All missing parts must be reported to customer service within 7 business days.

DAMAGED SHIPMENTS

If your package was delivered to you damaged, email photos of damage(s) to Customer Success Department at [email protected]TrailRecon will handle the claim on your behalf.

·         Shipping companies require the original packing for inspection. It is the customers' responsibility to keep all original packaging.

·         Do not install/attempt to install anything you receive damaged. Once installation is attempted all warranty and claims are null and voided to replace the damaged part.

·         Expedited shipping is at the customer's expense for replacement of damaged items.

·         All damage(s) must be reported to TrailRecon within 7 business days.

 

LTL TRUCK SHIPMENTS

Once you've signed and accepted a truck freight shipment, you are releasing the freight company and TrailRecon of any liability for damages not reported on the delivery receipt. It is important to inspect the contents of the shipment even if the outside of the box(es) show no visible signs of damage.

Please watch this quick video https://youtu.be/XHZOIVnGULQ for important delivery instructions.

When your LTL Truck Shipment leaves our Warehouse, you will receive an Email with pictures of your shipment and important deliver information. Attached to this email you will find images of your package(s). It is extremely important to check your freight for shortages or any signs of damage at the time of delivery (use the images to compare).

·         Once you’ve signed and accepted the shipment, you are releasing the freight company and TrailRecon of any liability for damages not reported on the delivery receipt. Although most deliveries are made without incident, should you discover a problem please follow the guidelines listed below.

·         The freight company will contact you directly to schedule a delivery date.

o    Freight company has limited space. There is a 24-hour period once the freight arrives at the delivery service center and the freight company has given arrival notice to the consignee to call back in and get it scheduled. After that 24-hour period, storage may begin. Additional costs will be the customer’s responsibility.

o    Please note the agreed-upon date is an appointment so please make sure someone 18 years of age or older is there to sign and inspect. If they must reschedule or if the shipment is returned to the sender for any reason, they will charge for the delivery attempt. This additional charge will be the customer’s responsibility.

·         If there is damage do NOT refuse the shipment. Note the damage(s) on the paperwork and take pictures as the video instructs and email us at [email protected].

o    If the driver doesn’t allow you to open it for inspection or can’t wait, please write on the Bill of Lading: SUBJECT TO INSPECTION and have the driver sign it. Reminder if you sign for the package you are releasing liability.

o    You can use this link to track your shipment - https://www.fedex.com/en-us/home.html

DAMAGE TO OUTSIDE PACKAGING

If the containers in your shipment show visible signs of damage, open them immediately to check the contents, and ask the driver to inspect the contents with you. Then, write a precise description of the damage on both your copy and the freight company’s copy of the delivery receipt.

If the driver doesn’t allow you to open it for inspection or can’t wait, please write on the Bill of Lading: SUBJECT TO INSPECTION and have the driver sign it.

DAMAGE TO PRODUCTS

If you find that the product is damaged at the time of delivery you must write “Damaged” and a brief description of the damage on the delivery receipt. If the damage is not listed on the delivery receipt, you are releasing the freight company and TrailRecon of any liability for damages not reported on the delivery receipt. Please ensure accurate documentation and take pictures. Then email us at [email protected] within 48 hours with photos of damage.

Concealed damage must be communicated to [email protected] within 48 hours of receipt.